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FAQ – FREQUENTLY ASKED QUESTIONS

Q:  Why is there no sales tax on my order?

A:  Currently, purchases at Papercraft Maniac are sales-tax free! We are located in a state that does not have a general sales tax and are exempt from nexus laws in most states. If your state requires us to collect tax on your purchase, it will appear in your cart total. If not, enjoy the savings, and thank you for choosing our store!

Q: How are shipping costs calculated?

A: We always pass our commercial shipping rate discounts on to you! Shipping is calculated by weight and distance. Purchases under a pound ship relatively cheaply across the country via USPS Ground Advantage (formerly USPS First Class Package) service. Heavier items, such as paper pads, will incur higher costs, particularly the farther away from us your destination is. With packages weighing over a pound, you can choose between the more economic USPS Ground Advantage shipping, and USPS Priority shipping (faster arrival).

If you have further questions about your shipping costs, please contact us!

Q: Do you offer free shipping?

A:  We strive to keep our shipping costs as low as possible. However, because we sell a lot of heavy paper pads weighing over a pound each, we are not able to compete in the free shipping category with stores that don’t sell these heavier items.

However, we do offer discounted shipping for large orders, as well as occasional shipping promotions, which will always be reflected on the cart page.

Sign up for our newsletter to stay in the know on all our current sales and promotions.

We hope that our ongoing sales and promotions, along with the absence of sales tax will help off-set some of the cost of shipping for you!

Q: When will my package ship?

A:  We ship Monday – Friday (and sometimes on Saturday). We strive for same-day shipping, but occasionally your order may take a day or two longer.

Q: How do Pre-Orders work?

A:  A pre-order is an item we have ordered that is on its way to us. When you place a pre-order, we reserve the incoming item for you and ship it as soon as we receive it.

Pre-order arrival/availability dates are not guaranteed. We keep an eye on tracking information and use this as our guide, adjusting dates as needed.

All other items in a pre-order will be held and shipped with the pre-order to save you shipping costs. If you want your regular items right away, please place a second order.

Q: I live in the Flathead Valley. Can I shop at your store or pick up my order in person?

A:  Papercraft Maniac is an online-only store and is not available for in-person shopping. If you are interested in local pickup rather than shipping, please contact us BEFORE you place your order to arrange for pickup.